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Webhooks

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Adding a Webhook node

1. Drag the Webhook node from the sidebar (Post-Processing category) onto the canvas
2. Connect the End node’s output to the Webhook node’s in handle
3. Set the transferTarget URL

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Parameters

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Payload

{
  "conversation": [
    {
      "type": "user",
      "text": "I need help with my bill",
      "timestamp": "2025-01-01T12:00:00.000Z"
    },
    {
      "type": "assistant",
      "text": "I'd be happy to help with your billing question.",
      "timestamp": "2025-01-01T12:00:01.000Z"
    }
  ]
}

{
  "structuredOutput": {
    "customerName": "Jane Smith",
    "issueType": "billing",
    "resolved": false
  }
}

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Response handling

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Typical patterns

[End] ──▶ [Webhook]

[End] ──▶ [Structured Output] ──▶ [Webhook]

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Common use cases

• CRM update — POST conversation summary to Salesforce or HubSpot
• Support ticket — Create a Zendesk ticket with the transcript
• Analytics — Send conversation data to your data warehouse
• Notifications — Alert your team via Slack or email webhook