Prompting Tips
Be specific about conversation structure
The AI works best when you describe the flow structure explicitly. Too vague:Make a customer support agentBetter:
Build a customer support agent with: a greeting step, a single triage question (billing or technical), and two branches — billing goes to a Burst node for 3 exchanges then End, technical goes to Open Talk then End.
Describe branches explicitly
When you want conditional logic, describe the condition and both outcomes.Reference existing nodes
When editing, you can refer to nodes by their role or command content.Use cases and example prompts
Customer support triage
Sales qualification
Appointment reminder
Common mistakes
- Putting If/Else directly after Start — not allowed. You need at least one Burst, Open Talk, or Timer between Start and a branching node.
- Forgetting to specify a separate LLM for branching nodes — If/Else and Categorize need their own LLM connection.
- Not specifying
isLiteral— if you want the agent to speak exact words, say “speak this verbatim” or “set isLiteral to true”.