Conversation Nodes
Conversation nodes form the step chain — the ordered sequence of actions your agent takes during a call. They connect left-to-right via control handles.
Start
The entry point of every conversation. The Framework node connects to Start, and Start connects to the first step.
| Parameter | Type | Description |
|---|
command | text | The agent’s opening message |
isLiteral | boolean | If true, speaks the command verbatim instead of using it as an instruction |
output → Start framework_in → next step in
Burst
A fixed number of back-and-forth exchanges on a topic. Use it for structured Q&A, data collection, or focused discussions.
| Parameter | Type | Description |
|---|
rounds | stepper (1–10) | Number of user/agent exchanges. Default: 1 |
command | text | Topic instruction for the LLM |
Open Talk
Unlimited free-form conversation on a topic. Use it when you don’t know how many turns the user needs.
| Parameter | Type | Description |
|---|
command | text | Topic instruction for the LLM |
Open Talk continues until the StepWatcher decides to advance — typically after the user signals they are done. Connect an If/Else or Categorize node after Open Talk to decide where to go next.
Timer
Conversation on a topic for a fixed duration. Advances automatically when the timer expires.
| Parameter | Type | Description |
|---|
duration | stepper (30–1800s) | Duration in seconds. Default: 30 |
command | text | Topic instruction for the LLM |
If/Else
Binary branch based on an LLM-evaluated condition. Requires its own LLM node connected to llm_in.
| Parameter | Type | Description |
|---|
conditionText | text | Condition to evaluate (e.g., “Is the user interested in upgrading?”) |
true handle and false handle — connect each to a different next step.
Allowed sources: Timer, Burst, Open Talk only (not Start).
Categorize
Multi-way branch by semantic classification. Requires its own LLM node connected to llm_in. Dynamically generates one output handle per category.
| Parameter | Type | Description |
|---|
command | text | Classification instruction |
categories | categories array | Category names (e.g., ["Sales", "Support", "Billing"]). Default: ["Sales", "Support"] |
control handle per category — connect each to a different next step.
End
Terminates the conversation. The agent speaks its closing message and disconnects.
| Parameter | Type | Description |
|---|
command | text | Closing message |
isLiteral | boolean | If true, speaks the command verbatim |
Transfer
Hands off to another agent or phone number. Connects to transfer_in on the Framework node.
| Parameter | Type | Description |
|---|
command | text | Spoken message before the transfer |
isLiteral | boolean | If true, speaks the command verbatim |
Summarize
Summarizes the conversation so far before moving to the next step. (Coming soon)
| Parameter | Type | Description |
|---|
style | enum | bullet, paragraph, or brief |
prompt | text | Custom summarization instruction |
Typical flow patterns
Simple linear:
With branching:
Start → Open Talk → If/Else → [true] Burst → End
→ [false] End
Start → Burst → Categorize → [Sales] Burst → End
→ [Support] Open Talk → End
→ [Billing] Transfer
